Etech’s global centers – Onshore, Nearshore, and Offshore, have the abilities to customise the answer that best in good shape your whole desires. With Etech’s worldwide outreach, Etech is often accessible to aid your shoppers and supply consistent Extraordinary encounters.
a bunch of devoted leaders in the Get in touch with Heart industry who're excited about creating a impressive distinction for our
About us Etech provides subsequent-technology BPO remedies. a worldwide minority-owned small business, Etech has produced and trademarked how to show your facts into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech boosts teaching and coaching to center on important behaviors creating enhanced customer encounters and shareholder benefit. Etech launched in 2003 with only 400 staff members and an individual contact Centre in Nacogdoches, Texas.
Etech is undoubtedly an omnichannel buyer engagement options service provider for some of the world’s main and many revered models. The experience Etech has obtained throughout an array of enterprise verticals lets us to consistently produce Outstanding, own buyer activities.
find out more lifetime At Etech Etech thinks in Performing challenging and playing tough and strives to make personnel come to feel empowered and assured in The task They are really accomplishing.
At QEval, we’re focused on helping Make contact with facilities strengthen their effectiveness as a result of clear, actionable insights. Our general performance analytics studies provide you with a in-depth breakdown of agent actions, shopper interactions, and operational bottlenecks, so you can also make knowledgeable conclusions that bring on measurable advancements. With QEval, you don’t just get studies—you will get the applications and proposals to act on them.
Etech’s modern engineering options and expert leaders comprehend your small business wants and understand the strategic insights your model needs to drive success.
✅ unanticipated Rewards outside of compliance Don't miss this chance to transform your Get hold of center functions! routine a gathering with our industry experts:
Metrics like handle time, CSAT scores, resolution fees, and actionable insights are essential to good results etech in 2024. long gone are the days of focusing exclusively on phone volume. Now, it’s about digging into the standard of Each and every interaction and driving real effects. willing to take your contact Centre functionality to the following level? Enroll at QEval University and ???? hear Shawndra’s total Perception listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s lessening get in touch with situations, increasing agent efficiency, or improving the general buyer practical experience, our alternatives are developed to generate true effects. Ready to see how QEval will make a change as part of your functions? Contact us these days to learn more. Get in touch with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, have confidence in and Electricity brought to the organization is what will make the lifestyle at Etech unique. Our CEO commonly states, “If we care for our persons, the figures will handle by themselves.”
maximizing your Make contact with Centre’s efficiency doesn’t have to be difficult. With QEval University, you’ll get access to critical equipment and schooling that give precise, measurable advancements in agent general performance.
satisfy Malisha, a shining star on our customer care crew! From tackling responsibilities to taking pleasure in entertaining team activities, Malisha appreciates how to maintain the harmony among work and play. Her good Perspective and group spirit make her a Pleasure to work with.
a gaggle of devoted leaders inside the Call Centre industry that are obsessed with earning a impressive variation for our
Listed below are just some crucial options of what we offer: ✅ in depth insights into agent effectiveness through extensive analytics